Customer FAQ

FREQUENTLY ASKED QUESTIONS about shopping on xoxo direct.

You can also find our WhatsApp details on the Contact page if you need any assistance. 

Once your parcel is collected from us by the courier, you will receive an email with courier information, a tracking URL, your tracking number and the status of the delivery.ย  You can also track the status of you delivery by submitting your tracking number on this link: track.bobgo.co.za

We work with a variety of courier services congregated through Bobgo.co.za, to provide you with the fastest service available at the time of your checkout.

You are welcome to choose for your parcel to be sent to a pudo locker. Kindly inform us if you would like to use any specific pudo locker from the locations on this link.

Remember that if you donโ€™t pick up your package within 36 hours following the notification with the PIN code, the package will be sent back to the closest pudo Kiosk or Depot.

You will also find the details at the bottom of your order email. Please show your received order confirmation email when asking for your package.

GAUTENG

Bedfordview, At Your Fingertips, Riley Road (Wednesday – Saturday from 9AM – 2PM):

๐Ÿ“At Your Fingertips, Pompa Realty Group Office, 29 Riley Rd, Press 2 at gate.

Please WhatsApp Goodgirl to confirm collection on +27 73 075 4158

Bedfordview, Regima Wellness, Van Buuren Road:

๐Ÿ“Regima Wellness, 50 Van Buuren Road.

Please WhatsApp Nadine to confirm day and time +27 84 467 7707

Parkhurst, Nail’D! Salon:

๐Ÿ“Nail’D Salon, Nr 58, 6th Street.

Sandton City, New York Minute Coffee Shop (Mon – Sun, 8AM – 5PM):

๐Ÿ“New York Minute, in banking mall next to FNB. Ask at counter.

Please WhatsApp to confirm collection on +27 72 777 6523

JHB South, Euphoria Skin & Body Therapy, Bassonia:

๐Ÿ“Euphoria Home Salon, 11 Jeanine Ave, Bassonia.

JHB South, Aspen Hills (Mon – Fri, 9AM – 1PM, or contact Karen to arrange other time):

๐Ÿ“72 Honeybush Crescent, Stand 388/1, Aspen Hills, JHB South.

Please contact Karen for a pin code, or to arrange collection onย +27 82 865 5530

KWAZULU-NATAL

ย 
KZN – Westville (Mon – Fri, 9AM – 5PM, or contact Mytha to arrange other time):

๐Ÿ“5 Wellington Road, Dawncrest, Westville, KwaZulu-Natal.

Please Whatsapp Mytha, to arrange collection on +27 82 554 2620